Customer Reviews
FLOWERS BY MONICA
Local Houston, TX florist
Local Houston, TX florist
Date: Nov 09, 2024
Name:
Esmeralda P
State/Province:TX
Flowers were a day late, but beautiful
FBM's Reply:
Date: Nov 12, 2024, 10:59 am
Thank you Ralph for your review. As explained, we value our customers and your order. Due to late arrival of fresh products, we delivered immediately upon receipt. Our goal is to have happy customers. We would be honored to have another opportunity to make it 100% right for you. Thank you. We Appreciate Your Business.
Date: Oct 09, 2024
Name:
Angela B
State/Province:TX
My experience was very good. The person who received the plant was so happy with it. She said it arrived at just the right to.e. it was simply beautiful and large. Thanks for doing an awesome job. Keep up the good work.
FBM's Reply:
Date: Oct 16, 2024, 2:59 pm
Thanks Angela! We appreciate the feedback on how we are doing. So glad to hear that you had a positive experience as well as your recipient being satisfied with their product received. Excellent customer service is our goal and we are pleased to know it appears we delivered. Thank you again. We look forward to handling your next floral order.
Date: Jan 02, 2024
Name:
Jamie A
State/Province:AR
My Aunt loved the flowers. She said they were absolutely beautiful.
FBM's Reply:
Date: Jan 03, 2024, 4:51 pm
Thanks Jamie! We appreciate you taking the time to let us know how we delivered. Glad to hear your aunt loved the flowers. Please keep us in mind for future deliveries.
Date: Apr 06, 2023
Name:
CarolynKay B
State/Province:TX
Monica went above and beyond to ensure correct delivery for a funeral recently.
FBM's Reply:
Date: Apr 07, 2023, 12:47 pm
Hello Carolyn-Kay, thanks so much for taking the time to give us feedback on your delivery request. Our motto is to deliver 'Smiles' on every order that leaves the shop. Our Boss, Ms. Monica will certainly assist us in making this happen. Thank you, we are here to earn your business and provide excellent service.
Date: Mar 20, 2023
Name:
MEGAN M
State/Province:TX
.
Date: Nov 20, 2022
Name:
Dena C
State/Province:TX
Beautiful arrangement
FBM's Reply:
Date: Nov 22, 2022, 9:52 am
Mrs. Crawford, thank you. We appreciate you for taking the time to let us know that you were satisfied with your arrangement. Our goal is to deliver smiles. We look forward to servicing your floral needs as they arise.
Date: Jul 25, 2022
Name:
Carthenia P
State/Province:TX
I highly recommend flowers by Monica in Houston Texas as they went beyond the call of duty and provided excellent service.
FBM's Reply:
Date: Aug 05, 2022, 1:19 pm
Thanks so much for your kind comments and acknowledgement. We aim to deliver smiles and look forward to assisting you with any future floral needs. Thank You.
Date: Apr 20, 2022
Name:
Kris L
State/Province:TX
The customer service was great. My order was perfect and made my girlfriend have the best day. I would highly recommend to anyone interested in ordering flowers.
FBM's Reply:
Date: Apr 22, 2022, 1:03 pm
Kris, thank you so much for letting us know you were satisfied with your overall services. Our goal is to Deliver Smiles. We Appreciate Your Business. Thank You.
Date: Apr 06, 2022
Name:
Jose O
State/Province:TX
4.5 stars, service and communication were great, flowers were beautiful, my only issue was that I wish the flowers would've arrived within business hours to better go along with surprising my wife before I came home from work. Other than this im very satisfied and will recommend/ reconsider you guys for future orders.
FBM's Reply:
Date: Apr 06, 2022, 12:16 pm
Thank you Jose for taking the time to let us know how we did. Glad you were pleased with the flowers and customer service. We ask that you please give us a specific time for delivery to arrive and we will do our best to accommodate you. We appreciate your feedback. Thank You and we look forward to assisting with your floral needs in the future.
Date: Mar 02, 2022
Name:
Christopher M
State/Province:TX
Very friendly and helpful. Will use again.
Date: Mar 01, 2022
Name:
Shawnta M
State/Province:MD
Great service. Love same day delivery service. And Ms. Monica is so polite over the phone. Will continue using her service.
FBM's Reply:
Date: Mar 02, 2022, 11:29 am
Shawna, thanks so much for taking the time to send a review of our services. Customer Service is important to us as we value our customers and want to make everyone involved, Smile. "Delivering Smiles" is our motto. We Appreciate Your Business and look forward to serving you again soon. Thank You.
Date: Feb 14, 2022
Name:
Rachel M
State/Province:TX
Forgot to order growers gor valentine's day for my mom. I ordered ON valentine's day and it was delivered later the same day!! The arrangement was beautiful and I'm extremely happy! Hopefully my mom likes it too!
Date: Jan 16, 2022
Name:
Jennifer T
State/Province:TX
Excellent flowers and beautiful design. Loved the colors
FBM's Reply:
Date: Jan 19, 2022, 9:13 pm
Thanks Jennifer T! We appreciate you sharing and thank you as well. Our Motto, "We Deliver Smiles". Glad to hear we came through.
Date: Dec 17, 2021
Name:
James W
State/Province:TX
Great Job, everything was ok.
FBM's Reply:
Date: Dec 18, 2021, 10:58 am
Thanks Mr. Washington for taking the time to let us know your satisfaction of your floral delivery. Thank you, We Appreciate Your Business.
Date: Oct 20, 2021
Name:
Cynthia G
State/Province:TX
Not happy. Flowers were not delivered when promised
FBM's Reply:
Date: Oct 25, 2021, 10:01 pm
Hello Cynthia, please advise of what order you are speaking of. Our records indicate everyone has received their orders timely. Order number, name and date will be helpful. We will look into your concern and respond accordingly.
FBM's Reply:
Date: Oct 26, 2021, 7:27 am
Found your order and here is what we do know. Order was accepted with disclaimer to you advising same day delivery was not guaranteed because of the time the order was placed. Several delivery attempts were made to location. On first attempt loose dogs were in the area and no one from inside came out. Driver did not exit vehicle for safety reasons. 2nd attempt, the driver was approached by several dogs before exiting vehicle. A lady finally came from the house to the car and accepted flowers. Apologies no contact was made sooner, we did attempt timely delivery.
Date: Jul 13, 2021
Name:
Rae L
State/Province:SC
Flowers were beautiful. Delivery woman was AMAZING! She had my bestie cracking up & made his day.
FBM's Reply:
Date: Jul 21, 2021, 6:41 am
Rae thank you for letting us know you were satisfied with the flowers you ordered. Our boss assists with the deliveries often and she delivered your order. Delivering smiles is our motto and it appears we delivered just that. Thank You
Date: Jul 13, 2021
Name:
Lakisha R
State/Province:TX
The flowers were beautiful! My mom loves them..thank you! Definitely reccomend!!!
FBM's Reply:
Date: Jul 21, 2021, 6:46 am
Thank you Lakisha for giving us feedback on your completed delivery. Glad your mom liked the flowers. We appreciate you for allowing us the opportunity to assist you and we look forward to handling your floral needs again soon. We love recommendations, thank you for suggesting.
Date: May 10, 2021
Name:
Dave M
State/Province:AL
I bought the designers choice and Monica delivered!! The flowers were to notch! The quality is unmatched. The delivery for mothers day was on time. I was unsure since I was buying from out of state to be delivered and Monica made this easy to make my mother happy who is a stickler on quality. She loved the flowers and had nothing but praise about the quality!! Thank you Monica!!!!
Monica's Reply:
Date: May 17, 2021, 9:04 am
Hello Dave, Thank you so much for taking the time to let us know your satisfaction with your floral delivery to your mother. Quality is not optional for us with any delivery request. Thank you for acknowledging. Please tell your mother, thank you as well for sharing with you what she thought about her delivery. We do believe in Delivering Smiles! Thank you, We Appreciate Your Business. Flowers By Monica-Houston, Texas
Date: May 08, 2021
Name:
Dave M
State/Province:AZ
The flowers and vase were top quality. I bought these with total trust and Monica delivered! I was worried with the impact of COVID and the general reports of flowers being difficult to obtain. Monica has the connections and Covid has no impact! Monica’s flowers wer quality top notch with a beautiful vase . The flowers were packaged professionally. I highly recommend Monica!!
FBM's Reply:
Date: May 10, 2021, 7:52 pm
Dave, thank you so much for expressing your satisfaction with our services and quality of product. We appreciate you sharing your floral purchase experience and we look forward to assisting you again soon. Thank You
Date: Jan 16, 2021
Name:
Wilma W
State/Province:TX
I ordered flowers to be delivered 1/2 but they were not delivered until several days later. I received an excuse about flowers for arrangements not available. And that the order would be taken care of the next day but still no flowers delivered until 1/8.
FBM's Reply:
Date: Jan 18, 2021, 12:51 pm
Thank you Wilma for sharing your thoughts and expressions. We certainly aim to satisfy all customers. Because of COVID-19 we have experienced a delay in products being delivered timely. We are glad to know that your order did get delivered and the receiver was highly satisfied with the arrangement. We are glad to have been of service for your floral needs. Many shops have closed. Thank you for your patience and understanding.
Respectfully submitted,
Flowers by Monica
Date: Dec 21, 2020
Name:
M S
State/Province:TX
My husband surprised me with a bouquet of fresh flowers, that were delivered by Monica and were absolutely beautiful!!! The fragrance of the beautiful & very large arrangement of fresh flowers filled our home for at least a week or more AND the flowers lasted approximately 3 weeks. Gorgeous Bouquet!!
I was pleasantly pleased with the arrangement and service of Ms Monica & her personal delivery.
Thank you!!
Thank you!
FBM's Reply:
Date: Dec 23, 2020, 1:45 pm
Thank you for sharing your satisfaction with your arrangement that was delivered. It is our goal to place smiles on as many faces as possible. You have given us a smile in return. Thank You
Date: Aug 28, 2020
Name:
Carlette M
State/Province:TX
The arrangement was very thin. There was more stake than ivy.
Date: May 31, 2020
Name:
Evan Z
State/Province:TX
Flowers were beautiful. They arrived a day late. The website needs to be fixed to alert customer when order cannot be filled
Date: Oct 24, 2018
Name:
Yolanda C
State/Province:TX
Excellent arrangement of high quality roses
FBM's Reply:
Date: Oct 27, 2018, 11:17 am
Thank you for your feedback on your floral delivery. We Appreciate knowing that you were happy with the arrangement. Thanks Again
Date: Sep 27, 2018
Name:
Von W
State/Province:GA
Weather permitted you guys did delivered the item and the party was satisfied with the packaging and the produce.
Thank you.
FBM's Reply:
Date: Sep 27, 2018, 11:35 am
Thanks Von,
We Appreciate You for taking the time to let us know your feedback. Happy to help.
Date: Aug 08, 2018
Name:
Shayla S
State/Province:TX
Excellent Customer Service with Beautifull flowers
FBM's Reply:
Date: Aug 09, 2018, 11:06 am
Thank you Shayla. We Appreciate Your review and look forward to assisting you again soon.
Date: Aug 03, 2018
Name:
F K
State/Province:TX
Wonderful Service. Flowers were fresh and simply beautiful. Thank You!
Date: Jun 06, 2018
Name:
Stephanie R
State/Province:TX
The flowers I ordered were not delivered on the day they were supposed to be delivered. I called 2 days later and was told that they tried to deliver, but no one was at the place of business. I did not tell Flowers by Monica it was a place a business, so I could see how that was possible; however, the company was open late that day and there was not a delivery. Why were they not delivered the next day, or why didn't I get a phone call? They were only delivered after I called 2 days later. In the end, they were delivered and my friend did like them.
FBM's Reply:
Date: Jun 07, 2018, 7:41 pm
Hello Stephanie, It is not customary for us to contact the sender unless all efforts and attempts to deliver/redeliver are exhausted. Since you mentioned, we will certainly consider. Gated property so unsure if entry was accessible when driver visited. We did re-deliver when you called. Please feel free to call us if you would like to discuss further. Glad to hear the flowers were liked. Thank you. We Appreciate Your Business.
Date: Jun 04, 2018
Name:
Terru B
State/Province:TX
All I can say is WOW!!! My original review only stated that I felt the flowers were not as fresh as they could've been and I received the most beautiful replacement arrangement. I was not expecting that nor was it necessary but I am so impressed w/this floral company and the customer service they are willing to provide. Thank you so much!
FBM's Reply:
Date: Jun 05, 2018, 2:12 pm
Terri you are so welcome. Although we do not personally grow the flowers, we still take responsibility for the quality and shall provide only the best to our customers. Thank you for sharing and giving us the opportunity to correct your concerns.
Date: Jun 02, 2018
Name:
Terri B
State/Province:TX
My arrangement was beautiful however the flowers were not fresh. The pink roses had already started to have browning on the petals. Overall all flowers looked to be old.
FBM's Reply:
Date: Jun 04, 2018, 8:58 am
Terri, thank you for your review. We do apologize that the flowers appeared not to be fresh. Quality is extremely important and a redelivery has been scheduled. We appreciate your feedback which allows us to correct. A Happy customer is our number one priority. Thank you.
Date: May 23, 2018
Name:
Tamika T
State/Province:TX
I want to thank Monica for the flowers the family called me and said how nice they were thanks again.
FBM's Reply:
Date: May 30, 2018, 2:50 pm
Hello Tamika,
Thank you for taking the time to let us know that you were satisfied with your floral delivery. Call on us any time. We Appreciate Your Business.
Date: May 21, 2018
Name:
Anthony S
State/Province:TX
I want to thank Flowers by Monica for the beautiful flower for Mother's Day and to be able to have it ready on short notice thanks again.
FBM's Reply:
Date: May 30, 2018, 2:56 pm
Anthony,
We are glad to hear that your Mother's Day Floral delivery was beautiful as you describe and the delivery was timely.
We Appreciate Your Business.
Date: May 18, 2018
Name:
Kenneth J
State/Province:TX
Flowers by Monica is by far the best flower delivery buissness in Texas. Excellent customer service, professional, punctual, and excellent quality. I will only us Flowers by Monica from here on out. Keep up the great work!
FBM's Reply:
Date: May 30, 2018, 3:01 pm
Hello Kenneth,
Thanks for your review. We are so pleased that your experience was a good one and more so that you shared your thoughts. We Appreciate Your Business.
Date: Oct 27, 2017
Name:
Genevieve M
State/Province:TX
Lovely plant and lovely service. Thank you.
FBM's Reply:
Date: Oct 27, 2017, 12:04 pm
We appreciate you taking the time to rate our product and service. Thanks!
Date: Oct 22, 2017
Name:
Nancy P
State/Province:TX
I just want to say that you guys did an amazing job on the arrangement of flowers...considering they were last minute they came out really nice...and you yrself have an amazing personality never change....thnx for the advise...lol
FBM's Reply:
Date: Oct 25, 2017, 9:14 am
Thanks! In this business you never know the request of a customer. Glad to be of assistance.
We Appreciate Your Business.
Date: Oct 22, 2017
Name:
Harlan C
State/Province:TX
The roses and arrangement were absolutely spectacular, my wife loved them! The same day delivery was handled effectively.
FBM's Reply:
Date: Oct 25, 2017, 9:16 am
Wonderful! Nothing like a happy customer. Everyone has a smile. Thanks for sharing. We Appreciate Your Business.
Date: May 13, 2017
Name:
Dorotha B
State/Province:TX
The arrangement you just dropped off for mom is just gorgeous! The combination of blooms, colors and textures brings out the beauty of each. We will enjoy this for some time.
FBM's Reply:
Date: May 13, 2017, 7:38 pm
Thank You! Enjoy...
Date: Apr 19, 2017
Name:
Susan L
State/Province:NC
The tropical arrangement delivered to my daughter for her birthday was unique and stunning, the topic of conversation in her office for the whole week. Fresh flowers, lasted beautifully! Highly recommend this florist.
FBM's Reply:
Date: Apr 19, 2017, 11:12 am
Thank You for sharing your experience in ordering with us. We aim to earn your business. We Appreciate Your Business. Again, Thank You.
Date: Mar 04, 2017
Name:
William J
State/Province:CA
On time, looked GREAT! I'd buy from Monica again or recommend to others.
FBM's Reply:
Date: Mar 06, 2017, 1:54 am
Thanks Mr. J,
We Appreciate you letting us know how we did, as much as We Appreciate Your Business.
Date: May 22, 2016
Name:
Freida J
State/Province:TX
My co-worker suggested this shop and I'm glad he did. Flowers delivered timely, full of blooms and from what I was told, they remained looking fresh for almost 2 weeks. That is what I consider quality! Thanks Flowers by Monica. I will be back....
Date: Apr 17, 2016
Name:
Tamika B
State/Province:TX
My grandmother loved the arrangement, it was on time and the specific instructions were followed precisely. I certainly will use them again.
FBM's Reply:
Date: Apr 24, 2016, 3:09 pm
Thanks! We appreciate your business and look forward to servicing your future floral needs.
Date: Feb 28, 2016
Name:
Jovaun H
State/Province:TX
Lovely arrangement...
FBM's Reply:
Date: Feb 28, 2016, 8:55 pm
Thank you!
Date: Feb 03, 2016
Name:
Darlene H
State/Province:TX
I am pleased and happy with the sympathy flowers and pot plant that I ordered. The flowers were beautiful, they far exceeded my expectations and the pot plant was almost 5 foot tall, very full and in excellent health.
Monica emailed my receipt and a picture of the easel spray and the potted plant before they were delivered for my approval.
I will certainly use her again and recommend her shop.
Thank you for making a very difficult day better.
Date: Jan 18, 2016
Name:
Martina J
State/Province:TX
The flowers were gorgeous! Still in great condition days after delivery!
FBM's Reply:
Date: Jan 18, 2016, 9:58 am
Thanks! We appreciate you taking the time to let us know how we did. Enjoy your flowers...
Date: Nov 19, 2015
Name:
Phylicia H
State/Province:TX
I ordered a mylar balloon and my mom did not get it.
Flowers By Monica's Reply:
Date: Dec 01, 2015, 5:11 pm
We do apologize for the oversight on the order. The records were checked for calls to see if this was brought to our attention and none were found. A check for the amount of the missing balloon on your order is being placed in the mail and sent to the address of the purchaser. We hope that you will allow us the opportunity to service your floral needs in the future. We do "Appreciate Your Business" .
Date: Oct 26, 2015
Name:
Dianne P
State/Province:TX
The flowers were beautiful and delivered on time! Thank you! Will definitely recommend you!
FBM's Reply:
Date: Oct 27, 2015, 1:09 am
Thank you. We appreciate your business.
Date: May 23, 2015
Name:
Christopher R
State/Province:TX
The ABSOLUTE Best, 2nd to none, professional, courteous service.The ONLY florist you'll ever need.
Monica's Reply:
Date: May 23, 2015, 9:00 pm
Thank you Mr. Richard. As customer service and quality of service are very important to us, we are pleased to know that we met your expectations. We look forward to serving you in your future floral needs. Thank You for Your Business! Sincerely, Flowers By Monica
Date: Feb 08, 2015
Name:
Nicole M
State/Province:WV
Loved the arrangement you sent to my father. They are beautiful. I'll be ordering again. Thank you very much.
Flowers By Monica's Reply:
Date: Feb 08, 2015, 5:00 pm
Thank you. Glad you liked the arrangement. We appreciate your business.
Date: Nov 11, 2014
Name:
Harriet C
State/Province:IL
Thank you!
Date: Sep 26, 2014
Name:
Robert J
State/Province:TX
Excellent service! Quality and presentation of flowers ordered were just as promised, and delivery was right on time. Very pleased.
MaToya's Reply:
Date: Sep 26, 2014, 11:22 am
Thank you very much.
Date: Apr 23, 2014
Name:
CATRINA A
State/Province:TX
Thank you for your assistance with my last-minute request!!!!
Date: Apr 23, 2014
Name:
CATRINA A
State/Province:TX
Thank you for your assistance with my last-minute request!!!!
Date: Apr 07, 2014
Name:
Dee A
State/Province:TX
Flowers By Monica make wonderful arrangements. They are always fresh and colorful.
Date: Feb 16, 2014
Name:
Jackie S
State/Province:TX
Flowers were beautiful , fresh and delivered in a timely manner.
Date: Jan 14, 2014
Name:
BRENDA V
State/Province:TX
I ordered and they delivered one of the most beautiful,fresh flower, standing sprays. It was exactly what I saw on the website. I saw it the moment I entered the church! I experienced great, courteous customer service!
Date: Oct 12, 2013
Name:
Lesly V
State/Province:DE
I had a very last minute request and I live in Delaware. Monica not only designed an arrangement that suited my needs but also emailed me pictures of the arrangement I purchased at the actual venue. Monica is wonderful and I wish I had her as my florist on the east coast. Thank you Monica!!!
Date: Aug 05, 2013
Name:
LaNae V
State/Province:TX
I have flowers sent to my mother and grandmother all the time for special occassions such as mother's day, valentine's day and just because for the past year or so. I refer my co-workers and family to Flowers by Monica because they're very reliable, reasonable and the quality is awesome. Thanks Flowers by Monica staff !
Date: Jun 13, 2013
Name:
MaToya S
State/Province:LA
I had a last minute request to have flowers delivered in Houston and to my amazement, Flowers By Monica did it! Customer Service was great..The flowers delivered exceeded my expectations and certainly were more than what I paid for. Thanks for this shop in Houston, that really delivers....
Date: Mar 24, 2013
Name:
Marquita H
State/Province:TX
I had my wedding March 2,2013 it was wonderful. I was in aww of my floral arrangements. And I was so happy to see her still there to help in anyway. I couldn't ask for more. It was absolutely a night to remember.
